Contact us

Our experienced and helpful staff will always be happy to assist you. For a no obligation estimate, please call us today on 07958 610 237 or simply complete the form.

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Worcester & Which?

07958 610 237

Warfield Street,
RG42 6AR

VAT Reg No. 116 2773 23

Please note that NJS Plumbing and Heating will not divulge your contact details to any other 3rd party.

Complaints Procedure

To provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07958610237, or write to us at 87 Prince Andrew Way, Ascot, SL5 8NH, or email us at and we aim to respond within 2 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance

To Download a PDF version of our Complaints Procedure Click Here